Sneaker Scout Support

How do I find sneaker deals?

Browse the Home and Deals sections to see personalized and filtered deals. Set your sizes, favorite brands, and budget in My Preferences to improve matching. Tap View Deal to open the retailer page.

The price or availability changed at the retailer

Retailer inventory and pricing change quickly. Sneaker Scout shows information available when the deal was surfaced, but the retailer controls the live listing. Always confirm price, size, and availability on the retailer site before buying.

How do saved sneakers work?

Tap the heart on a deal card to save it. Saved deals appear in the Saved tab so you can revisit them later. If you are signed in, saves sync to your account.

How do alerts and notifications work?

You can configure in-app alerts and, where supported, push notifications for deal activity that matches your preferences. Notification settings are available in Alerts & Notifications from the menu.

Account help (sign in, password, profile)

Open the menu and choose Account Settings or My Profile to sign in, sign out, or review account details. If you cannot access your account, email us and include the address associated with your account.

How do I delete my account?

Registered users can delete their account inside the app. See our Account Deletion page for step-by-step instructions. Account Deletion instructions.

I purchased from a retailer — where is my order?

Sneaker Scout helps you discover products and sends you to the retailer to complete your purchase. We do not process payments or ship orders. Contact the retailer where you checked out for order status, tracking, or delivery questions.

Returns and refunds

Returns, exchanges, and refunds are handled by the retailer that sold the product. Check that retailer’s return policy and contact their customer support with your order number.

Reporting an incorrect listing

If a deal appears wrong, outdated, or misleading, email us with the product name, retailer, and a screenshot if possible. We review reports and improve listings over time.

Feedback and feature requests

We welcome suggestions. Email us with details about what you would like to see improved in Sneaker Scout.