KixSeek Support

How do I find sneaker deals?

On kixseek.com, browse the live deal preview on the homepage or /deals page to see current sneaker sales and clearance finds from retailers. Tap View Deal to open the retailer page. In the KixSeek app, you can search supported retailer deals and filter by size, brand, budget, and discount.

Why did the price or availability change?

KixSeek shows information available when the deal was surfaced, but the retailer controls the live listing and pricing. Always confirm price, size, and availability on the retailer site before buying.

How do I buy a sneaker?

KixSeek helps you discover products and prices. When you choose a deal, you continue to the retailer's website to complete checkout, payment, shipping, returns, and refunds. KixSeek does not sell or fulfill sneakers.

How do saved sneakers work?

In the KixSeek app, tap the heart on a deal card to save it. Saved deals appear in your Saved tab and sync to your account when you are signed in.

How do deal alerts work?

In the KixSeek app, you can configure deal alerts and, where supported, push notifications for activity that matches your preferences.

Account help (sign in, password, profile)

In the KixSeek app, open Account Settings or My Profile to sign in, sign out, or review account details. On the web, signed-in users can manage their profile at /app/profile. If you cannot access your account, email us and include the address associated with your account.

How do I delete my account?

Registered users can delete their account inside the KixSeek app or from the web profile page when signed in. See our Account Deletion page for step-by-step instructions. Account Deletion instructions.

Who handles shipping and returns?

KixSeek does not process payments or ship orders. The retailer where you checked out handles fulfillment, shipping, returns, exchanges, and refunds. Contact that retailer's customer support with your order number for order status or return questions.

Reporting an incorrect listing

If a deal appears wrong, outdated, or misleading, email support@kixseek.com with the product name, retailer, link (if available), and a screenshot if possible. We review reports and improve listings over time.

How do I contact KixSeek?

Email support@kixseek.com with your question and any helpful details. We will get back to you as soon as we can.